Frequently Asked Questions

The right size depends on your space and how you intend to use the tray. Start by measuring the surface where it will sit, then consider how much of that surface you'd like the tray to cover. A smaller tray leaves more space around it, while a larger tray creates a more generous usable surface. Our Tray Size Guide can help you compare the options.

We offer 9 standard sizes, ranging from 45 x 35 cm to 75 x 75 cm, including square and rectangular designs. All dimensions refer to the overall external size of the tray. If you need something smaller, larger or more specific, we also offer bespoke dimensions.

Measure the full width and depth of your ottoman, then consider how you'd like to use the space. If your ottoman doubles as a coffee table and somewhere to put your feet up, we recommend leaving enough upholstered surface around the tray for everyday comfort, whether that's resting your feet or placing a blanket beside it. If you're unsure which size would work best, send us your measurements and a photograph, and we'll be happy to help.

Trays with handles are particularly useful if you plan to carry drinks, food or other items regularly. Trays without handles have a lower, simpler profile and work well when the tray will remain in one place, such as on an ottoman or coffee table. Both options are available across our standard sizes.

Our standard trays without handles are approximately 3.4 cm high, with an internal depth of around 2.2 cm. Trays with handles are approximately 4.5 cm high, with an internal depth of around 3.3 cm. We can also make bespoke trays with lower or taller sides if you have particular requirements.

Yes. Our wooden trays are suitable for everyday serving, whether you're carrying cups, glasses, plates or snacks. We recommend using coasters or placemats and cleaning up spills promptly to protect the finish. The tray's lacquered surface is not intended for food to be placed directly onto it without suitable tableware.

Our Classic trays have clean, straight edges for an understated look. Bella trays feature softer, rounded detailing with contrasting timber corner pins, while Reeded trays have decorative textured sides. Each design has its own character, with a selection of sizes, finishes and handle options available.

Our trays are made with solid hardwood frames and sturdy hardwood-veneered bases, designed for everyday use, including serving food and drinks. We haven't tested them for a specific maximum weight capacity, so we cannot guarantee a weight limit. When carrying heavier items, always distribute the weight evenly, lift with both hands and avoid concentrating heavy loads in one area. If you're unsure whether your tray is suitable for a particular use, please contact us for advice.

Yes. We specialise in bespoke wooden trays made to your preferred dimensions. Whether you need a tray for a particular ottoman, coffee table or commercial setting, we can usually adapt one of our existing designs. Send us your measurements, preferred style and finish, and we'll check what's possible before providing a quotation.

As a general guide, we can make square trays up to approximately 90 x 90 cm, higher-profile rectangular trays with handles up to 120 x 75 cm, and lower-profile rectangular trays up to 100 x 60 cm. These dimensions depend on the design and construction. If you need something unusual, please ask and we'll assess it individually.

Yes. Alongside our standard painted finishes, we can work with specified colours from Farrow & Ball, Little Greene, Dulux, RAL and other recognised colour systems, subject to suitability. Please send us the colour name or reference when enquiring. Bespoke colours usually carry an additional charge, which we'll confirm before you order.

Yes. Depending on the design, we can adjust the tray height, handle openings, timber details and other elements. Bespoke heights generally start at around 2.1 cm, with taller profiles possible for selected projects. If you have a particular feature in mind, send us your requirements and we'll advise on what will work.

Our standard trays without handles are approximately 3.4 cm high, with an internal depth of around 2.2 cm. Trays with handles are approximately 4.5 cm high, with an internal depth of around 3.3 cm. We can also make bespoke trays with lower or taller sides if you have particular requirements.

We may be able to use a specified stain or oil finish, but we cannot guarantee an exact colour match. Natural timber varies in tone and grain, and the same product can look different on different wood species. If you know the name and colour reference of the finish, send us the details so we can advise.

Bespoke pricing depends on the dimensions, timber, finish and any additional design details. Once you've shared your requirements, we'll review the specification and provide a quotation before proceeding. There is no obligation to order simply because you've requested a price.

Visit our Bespoke Trays page or email us with your required dimensions, preferred design, timber or colour, handle choice and delivery country. A photograph can also be helpful if the tray is intended for a particular space. We'll confirm the practical details, provide a quotation and explain the ordering process.

Our standard finish is a durable, water-based lacquer with a 10% sheen, giving the wood a natural matt-satin appearance. It provides excellent protection and is ideal for everyday use.

We also offer bespoke oil finishes like clear matt Osmo Polyx-Oil or Rubio Monocoat on request, although our standard lacquer is more hard-wearing and provides better protection against everyday wear and spills.

If you'd prefer an oil finish, simply email us before placing your order. Oil-finished trays are made to order, with a lead time of approximately 1–2 weeks, and are non-returnable and non-refundable unless faulty or not as described.

Yes, our trays can be made with matching or contrasting corner pins, or without pins for a cleaner, more understated look. Contact us before placing your order if you have a bespoke request. 

Our trays combine solid hardwood sides and frames with a stable hardwood-veneered board base. Both provide strength and natural character, while maintaining stability, particularly in larger sizes. We use oak, walnut or ash depending on the chosen finish and tray design.

Oak is generally lighter, with warm golden-brown tones and a distinctive grain. American black walnut has a richer, medium-to-dark brown appearance, often with lighter or darker natural markings. Both are hardwoods with individual variations, so no two trays will look exactly alike. Your choice is mainly a matter of colour and personal preference.

Natural wood varies from piece to piece, so differences in grain, colour and markings are to be expected. These variations are part of the character of genuine timber. Painted colours can also appear slightly different depending on lighting and screen settings. If you're unsure about a particular finish, please contact us before ordering.

Our standard trays are protected with a low-sheen, water-based lacquer that helps preserve the timber's natural appearance while making the surface practical for everyday use. Selected alternative oil and stain finishes are also available on request. These may have different care requirements, which we'll explain when confirming your order.

We source our timber and wood-based materials through UK suppliers with FSC or PEFC certification and choose finishes with environmental considerations in mind. Our standard lacquer is water-based and low in VOCs, and we use recyclable packaging wherever practical. You can learn more about our approach on our Materials page.

You can order our standard trays directly through the website. Simply choose your preferred design, size and finish, then add the tray to your basket and proceed to checkout. For bespoke dimensions, custom colours or more unusual specifications, please contact us first so we can confirm the details and provide a quotation.

The payment options available for your order are displayed at checkout. For bespoke or larger commercial orders, we'll confirm the payment arrangements when providing your quotation. If you're experiencing any difficulty completing your purchase, please contact us and we'll be happy to assist.

Unfortunately, we don't accept payments over the phone. All orders can be placed securely through our website. Alternatively, we're happy to send you an electronic invoice with a secure online payment link, allowing you to pay by card.

Please contact us as soon as possible if you need to make a change. If production hasn't progressed too far, we may be able to amend your order. Bespoke and personalised trays are made to an agreed specification and may not be eligible for cancellation once confirmed.

Yes. Samples of selected wood and painted finishes are available, particularly for interior designers and trade customers. If you're considering a finish and would like to see it in person before ordering, please contact us with the details, and we'll advise on sample availability and any applicable delivery costs.

Dispatch times depend on the tray and its specification. In-stock trays are usually dispatched within 1–2 working days, made-to-order trays within 3–5 working days, and bespoke trays within approximately 1–2 weeks. Larger quantity orders may take 1–4 weeks. These are estimated production and dispatch times, with delivery time added afterwards.

Yes. We offer free standard UK delivery on our tray collection, as advertised on our website. Orders are carefully packed before leaving our Hertfordshire workshop. If you have a particular delivery deadline or require a special arrangement, please contact us before ordering so we can confirm what's possible.

Yes. We ship Martelo & Mo trays internationally, including to Europe and the United States. International orders are normally sent using DHL, with delivery typically taking around 3–5 working days after dispatch, depending on the destination and customs clearance. Shipping charges, where applicable, are shown at checkout or confirmed with your quotation.

Orders delivered outside the UK may be subject to import duties, local taxes and customs processing charges. These are generally the responsibility of the recipient and are not included in our product prices or shipping charges unless explicitly stated otherwise. Charges depend on the destination country's rules, so we recommend checking before ordering.

Once your tray has been dispatched, we'll provide shipment information so you can follow its journey. Delivery updates are available through the courier's tracking service. If you're having difficulty locating a parcel or haven't received the expected tracking details, please get in touch, and we'll help investigate.

If your parcel arrives damaged, please contact us promptly with photographs of the tray, outer packaging and shipping label, and retain the packaging while we investigate. If a shipment cannot be delivered because of an incorrect address, failed delivery attempts or unpaid import charges, additional delivery or return costs may apply. We'll explain the available options if this happens.

Standard-sized trays purchased online can be returned within 14 days of delivery, provided they meet the conditions outlined in our Returns Policy. Please contact us before arranging a return and follow our Returns Policy for instructions, packaging requirements and applicable exclusions.

Yes, standard-sized trays can be exchanged, provided they meet the conditions outlined in our Returns Policy. Please contact us with your order number and details of the replacement you'd like. If you'd prefer to receive your new tray sooner, you can place a separate order and return the original tray for a refund once it has been received and inspected. Any price difference will be adjusted accordingly, and return shipping costs are the buyer's responsibility.

Bespoke trays made to your individual measurements or personalised specifications are non-returnable and non-refundable unless they arrive faulty, damaged or not as described. Please check all dimensions and specifications carefully before placing your order, as bespoke orders cannot be cancelled or exchanged once production has begun.

Customers are responsible for arranging and paying for return shipping. All trays must be securely packaged to prevent damage during transit, and we strongly recommend using a tracked and insured delivery service. For international returns, please contact us before shipping to ensure the correct customs declaration is used. Different arrangements apply if your tray arrives faulty, damaged or not as described.

Refunds are issued to your original payment method once we have received and inspected the returned tray. The tray must be in its original, unused and resalable condition. Refunds may take up to 10 working days to appear in your account, depending on your bank or payment provider. Original delivery charges are non-refundable, except where required by law.

Clean your tray with a soft, dry or slightly damp cloth, wiping away any excess moisture. Avoid abrasive cleaners, harsh chemicals and prolonged exposure to water or heat. We recommend using coasters and placemats to protect the finish from spills, scratches and hot items. Do not submerge your tray in water or place it in the dishwasher.

Our trays are finished with a protective lacquer designed for everyday use, but they are not completely waterproof or heatproof. Wipe up spills promptly and avoid leaving standing water on the surface. Always use coasters for drinks and protective mats beneath hot items to prevent marks, stains or damage to the finish.

Minor scratches and surface marks can often be repaired, depending on the timber and finish. Please contact us before attempting to sand, polish or refinish your tray, as incorrect treatments may cause further damage. Send us a photograph and a brief description of the damage, and we'll advise on the best solution.

Yes, our trade programme is open to interior designers, architects, stylists, FF&E specialists, procurement teams and other registered interiors and hospitality businesses. Approved trade customers benefit from exclusive trade discounts, complimentary samples on request, bespoke sizing and colour options, and dedicated support with product specifications. There is no minimum order requirement. Visit our Trade page to learn more and apply for an account.

Yes, we manufacture wooden serving, decorative, presentation, canapé and suspension trays for hotels, restaurants, cafés, event venues and other hospitality and commercial projects. We offer bespoke sizes, finishes and colours, as well as competitive pricing for larger orders. Lead times depend on the quantity and specifications required. Please contact us with your project details, and we'll be happy to provide a tailored quotation.

Absolutely. We're happy to help with sizing, materials, finishes and bespoke specifications before you place an order. Approved trade customers can request complimentary samples to assist with their projects. Whether you're sourcing a single bespoke tray or planning a larger commercial order, we're here to help. Visit our Trade page or contact us directly to discuss your requirements.